The customer service centre for central call management

ATBAS KSC

ATBAS KSC (Customer Service Centre) has been specifically developed for dealership groups which use a central customer service centre to handle telephone calls to save costs. ATBAS KSC offers the call handler the ability to answer customer queries relating to spare parts on order confidently and without having to seek clarification from the respective dealership.

Advantages:

  • The customer receives direct, reliable information regarding spare parts on order
  • No need for call transfers/clarification from the dealership parts department


It is also possible to request customer wheels in storage via ATBAS KSC for wheel change or for customer collection using ATBAS wheel management or ATBAS DEPOT. It makes no difference whether these are held in a particular Group company or in a central wheel warehouse.

Advantages:

  • All wheelsets stored within the Group can be found immediately.
  • Wheel sales support: displaying the wheel condition during telephone calls with customers
  • Requesting wheels for a customer’s preferred installation/delivery location with the click of a mouse


Central call handling via a customer service centre efficiently consolidates expertise and frees up service advisers to check in customers and sell additional accessories. This saves costs and increases parts sales. ATBAS KSC allows customer questions to be answered confidently, helping to ensure the best possible customer satisfaction. The stored wheel request function enables cost-effective organisation of seasonal wheel changes. With ATBAS KSC, your customer service centre can achieve peak performance.

Questions about ATBAS KSC? Submit them using the contact form below and we will be in touch.

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Here you can find our Data Protection Statement.

ATBAS DEPOT ATBAS DEPOT
ATBAS SCAN ATBAS SCAN
ATBAS NET ATBAS NET
ATBAS CLASSIC ATBAS CLASSIC